When It’s Not Love at First Sight With Your Customer 💌(and How to Fix It)

Kathy Marcino / February 8, 2026

You can do everything “right” and still miss the connection. ~ You’ve got the message.~ You’ve got the offer.~ You’ve […]

Kathy Marcino / September 2, 2025

Have you ever felt that “back-to-school” energy when you returned to work in September? It makes sense – we’re more relaxed, and maybe

How Do You Know Your Employees Are In The Right Role?

⠀⠀⠀ “I’m convinced that nothing we do is more important than hiring and developing people. At the end of the

Kathy Marcino / October 18, 2024

Expectations: We all have them, don’t we? But have you ever considered whether our expectations of ourselves align with those

Kathy Marcino / September 24, 2024

What’s a blind spot? I’m glad you asked.Blind spots are those sneaky areas that aren’t as obvious to you but

Let me just start by saying I’m a die-hard Philadelphia Eagles fan, so even clicking on the article link felt

Picture this: you’re comfortably seated, remote in hand, browsing through various Olympic events. Suddenly, one sport grabs your attention. According

We’ve all been there. The alarm goes off, and you find yourself staring at the ceiling, dreading the thought of

Blaming, it’s an easy common trap we all fall into. We’ve all been there, haven’t we? Too often, we don’t

You think you’re being nice and doing the right thing. So why do you feel worse❓ We often go silent